Alternatively, you can learn how to cancel DStv online without having to contact their call centre. To cancel Digital Satellite Television services online by yourself, you will need to sign up with the Connect ID and do it. In case you need to reconnect the package, you can still do it at any point.
How do I cancel my DStv South Africa?
Call us on 083 900 3788 or 011 289 2222 without having to speak to an agent. When calling, you will be asked to provide your ID number or Smartcard number in order for our systems to identify you to make sure we provide you with the right information through our automated system.
How long does it take for DStv to disconnect?
specific period, it may take 7 days to process your cancellation. We will either keep the balance for the specific period that you did not receive DStv as a credit in your account or refund you for that period, if you ask us to do so.
How do I disconnect my DStv decoder?
How do I unlink a package? A customer can sign into the DStv website https://connect.dstv.com or DStv app and select “Manage Account Links”. The customer will be provided with an option to Unlink DStv Package. What will happen if a linked customer disconnects their DStv subscription?
How do I unregister DStv now?
Open the DStv Now app (smartphone or tablet) Go to More > Settings > Manage Devices. If you don’t recognise a device, click on it and hit ‘Remove Device’
How do I suspend my DStv subscription?
How to send request: Request should be send to: firstname.lastname@example.org at least 2days before the start of the suspension. You can also visit any DSTV branch to request disconnection.
What happens if I miss a DStv payment?
If you don’t pay you DSTV account on time, you will get an initial grace period, after which service will be disconnected. You will no longer be able to watch DSTV shows and movies. Service will only be restored after you have paid your subscription in full, along with a reconnection fee.
Can I pay half of my DStv account?
Can you pay half of your DSTV account? No, DSTV does not allow you to pay only half of your subscription amount. If you wish to continue receiving their service, you will have to make a full payment.
Can I have Showmax without DStv?
Anyone can sign up for Showmax – you don’t have to have DStv to use it. DStv customers can also watch Showmax on their TVs via an internet-connected DStv Explora. If you have DStv Premium you get Showmax at no cost.
How much is a DStv reconnection fee?
The amount of money subscribers are supposed to pay an amount to Multichoice depends on what DStv will propose, but usually, the DStv reconnection fee is R50. That is why it is imperative to reach out to DStv customer care and request how much you must pay as a reconnection fee for your account to be activated again.
How do I contact DStv customer service?
Tel: 011 289 2222
Our call centre is available seven days a week, including public holidays, from 8am-11pm.
How long is DStv refund?
How long do refunds take to be processed? Refunds are processed within approximately 3 working days.
How do I cancel my DStv auto renewal?
SMS “Auto-renew” to 1731 or call us on 0302740540 to subscribe to the DStv Auto-Renewal service. PS: You can cancel this service at anytime.
How do I get a refund from DStv?
We can most def assist with a refund, please send the proof of payment to help@DStv.com, we’ll respond with an auto email containing a reference number. Please DM us the reference number accompanied by your ID/passport number, contact details, initials and
Is DStv paid in advance or arrears?
“The different amount this month also caters for the updates to price lock – previously, the hardware portion of your price lock instalment was billed in arrears, now it is billed in advance.”
What is the DStv WhatsApp number?
With the introduction of Natural Language Understanding (NLU) managing your DStv viewing is as easy as talking to a friend, simply save our WhatsApp number 060 060 3788 (DStv) on your phone, type “Hello” and enjoy a whole new level of convenience.
Do I have to pay for DStv now?
It’s free to all DStv subscribers, no matter which package you are on. It includes useful features such as Catch Up and an inventory of your favourite shows. It’s a great option for large families who like to watch separate shows at the same time.
How do I change Ownership of my DStv decoder online?
To change your DStv ownership online, you will be required to download the DStv change of ownership form download PDF and use the PDF filler to select the form that you wish to fill. To provide the details on the form, you will be required to select the Fill Online option.